Objective:
To acquire a position as a full-time INFORMATION CENTER CONSULTANT 1
Certifications and Awards:
Education:
Skills, Abilities and
Accomplishments:
- Supported users on a network with more than 400 computers at 8 different sites, running on Windows™ and Linux platforms.
- Managed web services, FTP, Terminal Services, Internet Printing services, remote administration services and e-mail services.
- Maintained a total of 40 Windows™ and Macintosh™ production, back office, management and computer rental workstations in TCP/IP network environments for FedEx-Kinko's Office and Print Centers in South Central Alaska for over a year
- Maintained Inventory of supplies and equipment for the FedEx-Kinko's Office and Print Centers in South Central Alaska
- Expanded the Fairview Recreation Center Computer Lab to triple the original number of network computers with a router and corrected wiring errors between patch panel and wall ports
- Implemented a Windows™ 2000 Active Directory system with dial-up services configured and over 100 users with several Group Policies to make the network safer for everybody
- Setup and configured Web and FTP services on Linux, Windows™ 2000 and Windows™ XP™ Systems for several customers in my contract work
- Successfully implemented and maintained security services on Windows™ and Macintosh™ systems as part of my contract work and for several previous employers
- Designed several websites, including my student website and one for Elite Employment Services
- Created Web applications, using Visual Basic
Profession Related Work History:
- Computer Lab Technician for University of Alaska Anchorage, Community and Technical College, since December 2015
- Provide excelent customer service while assisting users with technology,
- Maintain printers, computers and other equipment in lab,
- Maintain inventory and usage records for lab,
- Help Gateway Learning Center management decide on best course of action for implementing new technologies for lab, and
- Make sure all systems have latest updates and are secure
- Microcomputer/ Network Technician II for State of Alaska, Department of Commerce, Community and Economic Development, December 2008 - August 2015
- Provide general helpdesk support to more than 200 users on the network in 8 different locations through out the State,
- Setup printers and multifunction devices for maximum benefit to users,
- Track new inventory as it comes in during the year-end equipment purchases and track old inventory that goes to surplus,
- Image, setup, and deploy new workstations and monitors to users on the network, after year-end inventory arrives,
- DBAN old workstations and prepare them and other equipment that is out of warranty or not covered by a contract for surplus,
- Assist end users with issues on various applications such as Microsoft™ Office, Adobe Creative Suites, CICS for AKPay and etcetra,
- Maintain automated file backup and recovery services for users in 5 different locations through out the State,
- Help Maintain software inventory and verify software license compliance, via LANDesk and the DCCED Supply system,
- Use Numara™ TrackIT® to track work orders and document actions taken to resolve issues that come up,
- Work as part of a team to maintain servers and the services that run on these servers and make sure that users through out the State are able to utilize their network drives and services from their various locations,
- Provide general support for e-mail and other network services on State owned Apple™ i-phone™ and Blackberry™ smart phones, cell phones, and Palm devices, and
- Help Maintain and manage inventory of servers, workstations, printers, monitors, and other related equipment
- Contract Computer/Network Specialist (self-employed), December 2001 - December 2008
- Assist clients with deployment of new workstations and preparing old workstations for surplus
- Consulted with clients about their networking and computing needs
- Designed, setup up and maintained computers and networks for optimal performance for customers
- Custom built, repaired and upgraded and setup computers for various clients
- Assisted clients with supporting their staff on existing computers on their network
- Performed all administrative functions for running my own business
- Designed and wrote web pages and performed other desktop publishing services for various clients
- System Administrator for AT Publishing, August 2007 - May 2008
- Provided general support to users in a network with more than 60 computers in 2 different sites
- Maintained web services, FTP services, Internet Printing services, Terminal Services, remote administration services and e-mail services for both sites
- Made decisions on how to best implement new technology while maintaining backwards compatibility with older systems
- Consulted with users about their technical needs and take appropriate action to ensure those needs get fulfilled
- Documented technical events that occur at the two sites and use it as a tool for determining the best course of action for technical implementations for those 2 sites.
- Conducted planning with management and conduct training sessions for users of new technical implementations
- Senior Technical Specialist for FedEx-Kinko's Office and Print Centers, June 2006 - September 2007
- Maintained computers in multiple Centers in South Central Alaska
- Maintained inventory in multiple Centers in South Central Alaska
- Ensured that the Centers in South Central Alaska are in compliance with the established End User Licensing Agreements and in compliance with corporate policies
- Coordinated "in Center" Technology programs and provide training and limited supervisory direction for other Associates in South Central Alaska
- Maintained Local Area Networks for the Centers in South Central Alaska
- Trouble-shot problems with printing, clear jams, replenish supplies, maintain print servers and manage print jobs on the printers.
- Took proactive measures to prevent technical errors and assist other associates on resolving issues that occur
- Assisted customers and other associates with using the equipment and technology in the Centers in South Central Alaska
- Provided limited technical support for the Center in Fairbanks, Alaska
- Assisted customers with their projects and with sales related needs
- Computer Systems Technician for the University of Alaska Anchorage Campus Bookstore and for General Support Services, August 2005 - April 2006
- Assisted Systems Administrator in repairing and maintaining network components for the Bookstore
- Assisted users with computer related issues
- Helped setup and maintain cash registers and connected them to the Bookstore network
- Organized Computer and Networking Supplies
- Setup computers, equipment and cash registers for various activities that are associated with the Bookstore
- Setup and maintained 70 Ricoh™ copiers around the University of Alaska Anchorage campus
- Connected these copiers to the internet for remote management capabilities
- Set up most of these copiers as network printers for various departments around campus and
- Set up some of these copiers up as scanners with the capability to email copies
- Volunteer Computer Lab Manager for City of Anchorage, Fairview Recreation Center, January 2004 - September 2005
- Repaired and Maintained all network Components for the Computer Lab
- Setup and maintained dial-up services on a Windows™ 2000 Active Directory system, using Routing and Remote Access Services (RRAS) and Internet Authentication Services (IAS)
- Assisted users with computer related needs
- Managed User Accounts and Group Policies on the Active Directory domain for the computer lab
- Provided backup and restore services on the network
- Fixed wiring errors between the patch panel and the wall ports
- Installed and configured a Watchguard™ firewall with inappropriate internet sites blocked
- Setup and configured a network printer and
- Established group policies on the Active Directory domain to make the network more secure for everybody
References:
Available upon request
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