Computer How To's

Problem: Unable to Receive Email

(Norton AntiVirus)

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For some reason, occasionally you will see Email error messages saying your mail server cannot be reached and you should check your username/password setup. If you have Norton AntiVirus 2001 running this is probably the cause of the problem. This page describes how to reset your system to receive mail, and then to reset the Norton AntiVirus email protection.

Note: I do not know what is causing this error and I have so far been unable to find out anything about it from Norton. I do know that in just about every installation of Norton AntiVirus that I have done, this error occurs occasionally. I plan to continue researching and when I find the ultimate "Fix", I'll let you know.

  1. In Outlook or Outlook Express, click the Tools drop down menu and select "Accounts"

  2. Click the "Mail" tab

  3. Select your email account

  4. Click "Properties"

  5. Click the "Server" Tab

  6. Change the POP (Post Office Protocol) setting from:

POP3.norton.antivirus

to:

POP.alaska.net (Internet Alaska)

mail.gci.net (GCI Internet)

mail.ptialaska.net (PTI Internet)

mail.chugach.net (Chugach Internet) or directly to help page

customcpu.com (Customcpu) or directly to help page

7. Change your "Account Name" From:

username/pop.alaska.net

to:

username "This is usually just your email address without the @gci.net or whatever the servers name is."

8. Click OK on the POP Properties Window and Close on the Accounts Properties Window

Back in Outlook Express, Click "Send and Receive". Your email server should not report any errors now. Remember, any new messages (and their attachments) haven't been scanned for viruses, so you should save them to your Desktop and scan the Desktop with Norton before opening the attachment. Or you could just delete any attachments right in Outlook Express. 

 

Reset Norton AntiVirus Email Protection

  1. First, close your email program, Outlook Express

  2. Then click on the Norton Icon in the System Tray

  3. Open Norton by Double Clicking on the System Tray Norton Icon (Lower right side of screen)

  4. Click the "Email Status" link

  5. Double click on the Red X'd email

  6. Click "Yes" on the Email Protection dialog box

  7. Check that Norton is again protecting your email by observing the "Scanning" Icon when receiving mail (located in the system tray). It is the Icon just to the left of the time.

Click on the image to see a pop up Tool Tip

Outlook Express/Tools/Accounts/Mail TAB Button

If an image fails to open, right click on the place holder area and select Show Picture

In Outlook or Outlook Express, click the Tools drop down menu and select "Accounts"

Click the "Mail" tab

Change the POP setting POP3.norton.antivirus to the setting for your mail server. See the list above for Anchorage area servers

 

See above for the POP setting assigned by your Anchorage area ISP.

Change the POP (Post Office Protocol) setting from:

POP3.norton.antivirus to: the setting assigned by your ISP.

Change your "Account Name" From: username/pop.alaska.net to: username "This is usually just your email address without the @gci.net or whatever the servers name is."

Click OK on the POP Properties Window and Close on the Accounts Propeties Window

Back in Outlook Express, Click "Send and Receive". Your email server should not report any errors now. Remember, any new messages (and their attachments) haven't been scanned for viruses, so you should save them to your Desktop and scan the Desktop with Norton before opening the attachment. Or you could just delete any attachments right in Outlook Express. 

 

Reset Norton AntiVirus Email Protection

First, close your email program, Outlook Express

Then click on the Norton Icon in the System Tray

Hover the cursor the see what the item is.

Open Norton by Double Clicking on the System Tray Norton Icon

(Lower right side of screen)

Norton AntiVirus opening screen

Click the "Email Status" link (shown in black above)

 

Double click on the email account that you want to set proctection on.

Double click on the Red X'd email

As shown above, if you have several accounts, some may still be protected.

Clicking on Yes will restore the email virus protection program.

Click "Yes" on the Email Protection dialog box

Check that Norton is again protecting your email by observing the "Scanning" Icon when receiving mail.

this is located in the system tray. In the picture below, it the Icon just to the left of the time.

 

The next time you receive mail, you can see the Norton scanning icon come on. Norton is the one on the far right, next to the clock.

 

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Do you find this information helpful? Can you give me any suggestions or comments that will make this kind page better or easier for you to use? Let me know. Email Dwight Blackburn

 
Links to other How To's

How to download and use WinZip to extract compressed files

How to download and install Programs

How to change file associations

How to save and find files

How to organize your Start Menu - Win 98

 Norton AntiVirus Email Error

How to disable background applications in both Win95 and Win 98

How to block porno and other unwanted email messages in Outlook Express

How to update your Norton Rescue Floppy Disks

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